Support
Help for IOResearch applications and products.
Application support
For help with an IOResearch application, email us with a short description of the issue and the version of macOS you are using.
Common questions
How do I get support?
Email us with the name of the application, a short description of the issue, and the version of macOS you are using. Screenshots can be helpful when they do not contain sensitive information.
What information should I include in a support request?
Please include the application name, your macOS version, what you expected to happen, and what happened instead. Do not send personal information or sensitive files unless they are necessary to diagnose the issue.
Where can I find privacy information?
Our Privacy Statement explains how IOResearch handles website and application information. Our applications do not collect data about their users or data generated or analyzed by the applications.
How do I report a bug?
Send a clear description of the problem, including the steps that led to it and any message shown by the application. We will use the information you provide only to respond to and investigate your request.
Can I request a feature?
Yes. Tell us how the feature would help your workflow and which IOResearch application it relates to. We welcome product feedback.
Contact
For product support or general questions, email info@ioresearch.io.
For details about how IOResearch applications handle information, read our Privacy Statement.